Forget 30 day return policies, a local Fergus Falls Goodyear dealer is saying.
Starting Monday, February 1st, if you’ve experienced less-than-perfect service at Fergus Tire, located in downtown Fergus Falls, within the past 30 years, they’re willing to give you a gift certificate worth up to $100 good for your next visit.
Kevin Langbehn, owner of Fergus Tire, says its a small price for them to pay.
With customers having more and more choices these days, the dealership is more-than-happy to compensate customers dating back to the 1980′s, who had a bad experience, in order to get them back into the store.
Langbehn also said, “We want to show them how well we really do care about our customers”.
Fergus Tire has even launched an advertising campaign to announce this offer. Ads have already debuted on Fergus Forum, and the Fergus Falls-based business will feature a half-page ad in this Sunday’s Daily Journal.
Fergus Tire requests that any customers who feel they haven’t had perfect service within the last 30 years, to stop by Goodyear and talk to them; and even be compensated, up to $100, for the inconvenience which could have happened 10, 20, and even 30 years ago.
With the recent economic downturn, businesses around the country have been forced think of creative new marketing campaigns – and Fergus Tire has done just that.
Like most business owners in the US, when the economy was good, they could afford to offend and alienate customers. Now when its not so good, they can think back on what they shouldn’t have done.